We understand that when equipment goes down you lose profitability. Our number one priority is to get your equipment serviced, installed and operational the right way in the shortest amount of time.
At PumpTex we've invested in our inventory to allow extremely quick facilitation of repairs and replacement parts. Our technicians maintain a well-stocked inventory on hand to keep you pumping! We are focused on fixing it right, the first time, on the first trip.
We continuously train to ensure all of our technicians provide you with the very best in service and product knowledge. Keeping your station running at peak performance at all times.
When your equipment is not operating at peak capacity revenues are lost. Not only do we handle your immediate challenges but we also work to identify any hidden issues and provide recommendations to prevent future downtime. We help you maximize your potential and increase your bottom line.
Our Commitment to You
Instead of swiping the metallic stripe on the back of a card, EMV cards have chips that are dipped into the reader to generate a one-time transaction code for every transaction. Since the codes change for every transaction, the information is useless if the card is copied since the one-time transaction code will already have been used. Statistics from Visa show that credit card counterfeit fraud decreased by 70% during the first two years after EMV was introduced. It is easy to see why EMV compliance is such a good idea.
When the EMV Compliance deadline is reached on April 17, 2021, gas station owners will become liable for chargebacks on fraudulent transactions if they have not upgraded to EMV payment systems at their location. At present, credit card issuers shoulder that responsibility.
Our benchmark is not comparing ourselves to others in the market. Instead, it is set around your absolute best interest. This means having the best techs and best-trained team in the industry and fixing it right the first time.
We invest in our customers and always keep communication open. Delivering value time and time again. We consider our customers our partners. We are in partnership with you and you can trust us to keep your station in continuous peak operation.
Our customers can range from a Multi-Chain Station to a "Mom and Pop" station. We enjoy working with all sizes of retail petroleum service providers. Our customers receive increased efficiency, less downtime, and pro-active recommendations even before an incident. Keeping things pumping!
What We Do!
The needs of the customer are our primary focus here at PumpTex Inc. & service is the foundation of the value we bring to our customers.
We are here to help you to keep up to date with all of the latest changes to your technology. This includes troubleshooting errors and assisting with required software upgrades.
You know what they say, prevention is better than a cure! It's much better to take steps to keep your equipment running as it should with preventative maintenance than to wait until it is in need of repair.
When you and your team are comfortable using your equipment not only is it less likely to break down, but they can provide your customers with better service. That's why we offer client product training.
We can supply and maintain the latest EMV and PCI equipment to your location to help your sales process to run smoothly at all times.
Never underestimate the power of having the right lighting at your location. We offer a range of LED lighting solutions to make sure your location is noticeable and inviting to customers.
We can assist with the removal and/or replacement of tanks at your location. We also offer routine maintenance to extend their lifespan as long as possible.
It's time to bring a new level of customer service to the retail petroleum service industry.
We search for the “WOW” moment in each and every customer interaction. Our Team is known in the industry to have the best customer service and follow-up in our industry.
As a team, we also work intelligently to provide a valuable and tailored experience to each of our customers. We derive a great sense of pride from engaging our customers in a professional relationship.
Any client, vendor or media provider interacting with PumpTex discerns that our unique culture and operating practices separate us from our competitors and are drawn to our way of doing business.
We offer real-time solutions to the problems our clients experience. Being a resource to our customers and becoming their eyes and ears in the field enables them to maximize uptime and profits.